Returns & Exchanges

Due to the perishable nature of our pasture-raised meats and farm products, we cannot accept physical returns; however, we are committed to ensuring your satisfaction through replacements or refunds for any order issues.

Return Process

• 1.
  Inspect Your Delivery

  Upon arrival, please check your package immediately to ensure all items are present and have maintained the appropriate temperature during transit.

• 2.
  Document Issues

  If you notice damage, missing items, or quality concerns, take clear photos of the product and the shipping label as documentation for our team.

• 3.
  Contact Support

  Email our customer service team within 48 hours of delivery with your order number and the photos you collected to initiate a claim.

• 4.
  Resolution Process

  Our team will review your request and issue a store credit, refund, or ship a replacement for any products that do not meet our high quality standards.